Terms & Conditions

Repair Charges and Refund Policy

All repair charges, diagnostic fees, labor costs, and component replacement charges are non-refundable upon service completion. Pricing and turnaround time may vary based on component availability, market fluctuations, repair complexity, and device condition assessment.

Privacy Policy

SmartLife Mobile Phone Repair LLC values customer relationships and maintains transparency through our open-concept repair environment. We are committed to protecting customer data and personal information in compliance with all applicable privacy laws, data protection regulations, and industry best practices. We maintain strict internal policies regarding data security, customer confidentiality, and information handling protocols.

Data Collection and Usage

SmartLife Mobile Phone Repair LLC may collect customer information including:

• Contact details (phone numbers, email addresses, physical addresses)
• Device information (IMEI numbers, serial numbers, model specifications)
• Location data for service delivery and pickup arrangements
• Service history and repair documentation
• Customer feedback and testimonials

We may capture photographs and videos featuring customers and their devices for marketing purposes, social media content, service documentation, and promotional materials. Customers retain full rights to request removal of their images, names, or testimonials from our marketing platforms, social media accounts, and promotional materials.

We may periodically contact customers post-repair for service feedback, quality assurance surveys, warranty follow-ups, and promotional offers regarding our repair services, accessories, and maintenance programs.

Comprehensive Warranty Coverage

We provide warranty coverage for replacement parts, components, and repair services based on quality grade and specifications as communicated during initial consultation and service agreement. Warranty coverage is limited to paid services and replacement components, and excludes coverage under the following circumstances:

1. Component-Related Issues: Complaints unrelated to the specific spare parts, components, or modules replaced during service
2. Pre-existing Damage: Devices with documented history of liquid damage, water exposure, corrosion, or moisture infiltration as disclosed to customers during initial assessment
3. Post-Repair Mishandling: Physical damage including cracks, bends, dents, impact damage, drop damage, or compression damage occurring after repair completion
4. Screen Protection Limitations: Scratch-resistant glass, tempered glass protectors, or screen films showing deep scratches, gouges, or penetration damage
5. Third-Party Interference: Devices serviced, repaired, or modified by unauthorized repair centers, independent technicians, or service providers other than SmartLife Mobile Phone Repair LLC or our authorized partner locations

Important Service Acknowledgment: By utilizing our services, you authorize SmartLife Mobile Phone Repair LLC to perform diagnostic testing, repair work, component replacement, software troubleshooting, and necessary modifications on your device. You acknowledge that SmartLife Mobile Phone Repair LLC is not an Authorized Service Provider (ASP) for any smartphone manufacturer, tablet producer, laptop brand, or electronic device company.

Manufacturer Warranty Impact: All repairs will void or affect original manufacturer warranties, including but not limited to water resistance ratings, IP certification, dust protection, manufacturer service eligibility, and official support coverage.

Data Backup Responsibility: Customers are strongly advised to create complete data backups, sync cloud services, and secure personal information before repair services, as all repairs are performed at customer risk regarding data integrity and recovery.

Warranty Duration: Warranty periods vary based on component quality, repair complexity, and customer selection:

• Premium Grade Components: Up to 24 months warranty coverage
• Standard Grade Components: 3-6 months warranty coverage
• Basic Grade Components: 30-90 days warranty coverage
• Diagnostic Services: Inspection warranty only (no replacement coverage)

Device Collection Policy: All repaired devices must be collected within 30 days of repair completion. Customers will receive automated notifications, email reminders, and contact from our customer service representatives. SmartLife Mobile Phone Repair LLC reserves the right to dispose of uncollected devices after this period without liability or compensation obligations.

Service Limitations and Technical Constraints

SmartLife Mobile Phone Repair LLC strives to provide optimal solutions for customer device issues. However, certain limitations apply, particularly for:

• Physical Damage Repairs: Devices with severe impact damage, structural compromise, or multiple component failures
• Liquid Damage Recovery: Water-damaged, moisture-exposed, or corrosion-affected devices
• Legacy Device Support: Older models with discontinued parts availability or obsolete technology
• Software Complications: Firmware corruption, bootloader issues, or system-level software problems
• Component Compatibility: Cross-brand part compatibility or non-standard component configurations

Performance optimization, functionality restoration, and feature operability cannot be guaranteed for severely damaged devices. SmartLife Mobile Phone Repair LLC shall not be held liable for performance limitations, functionality restrictions, or operational issues resulting from factors beyond our technical control. All repair services are provided with genuine intention to restore device functionality while acknowledging inherent technical limitations.

Modification of Terms and Services

SmartLife Mobile Phone Repair LLC reserves the right, at our sole discretion, to update, modify, revise, or replace any portion of these Terms of Service. Changes will be posted on our website, communicated through email notifications, and made available at our service locations. Customers are encouraged to review our website periodically for updates, policy changes, and service modifications.

For questions regarding Terms of Service, warranty claims, service inquiries, or policy clarifications, please contact us at: slmobileuae@gmail.com

Legal Jurisdiction and Compliance

SmartLife Mobile Phone Repair LLC operates under applicable state and federal regulations governing electronics repair services, consumer protection laws, and business operations. These Terms of Service shall be governed by and construed in accordance with local jurisdiction laws, excluding conflict of law provisions.

Industry Terms and Services Covered:

Mobile Device Repairs: iPhone repair, Android repair, Samsung repair, Google Pixel repair, OnePlus repair, Xiaomi repair, Huawei repair, LG repair, Motorola repair

Component Replacement: Screen replacement, LCD repair, OLED display, battery replacement, camera module, charging port, headphone jack, speaker repair, microphone, home button, power button, volume buttons

Computer Services: Laptop repair, desktop repair, MacBook repair, PC troubleshooting, hardware diagnostics, software installation, virus removal, data recovery, SSD upgrade, RAM upgrade, motherboard repair

Specialized Services: Water damage repair, logic board repair, microsoldering, component-level repair, firmware restoration, jailbreak services, unlocking services, diagnostic testing, performance optimization